BTG Medical Interpreter Training
Monday, February 16, 2009
8:00 am
Seattle, WA

BTG Training of Trainers
Monday, February 23, 2009
8:00 am
Seattle, WA

CCHCP Presents at the 6th National Quality Health Care for Diverse Populations Conference
Learn more about CCHCP and this national conference focusing on culturally-competent healthcare and disparities reduction in the U.S.
CCHCP, 09/28/2008

Core Cultural Competency Training

Introduction to Cultural Competence in Health and Social Services
(1 hr presentation).
Cultural Competence in Health and Social Services
(2 hr, 4 hr, 6 hr, 8 hr and 16 hr formats available).

Topic Specific Modules

• Building Culturally Competent Community Partnerships
• Building Culturally Competent Language Services
• Building Culturally Competent Health Care Systems
• Effective Cross Cultural Conflict Resolution
• Effective Cross Cultural Communication
• Supervising A Multicultural Workforce
• Interviewing And Hiring A Diverse Workforce
• Working Effectively In Diverse Teams
• Cultural Competency in Worker's Compensation
• The Relevance of Cultural Competence in Hospital Administration

Training of Trainers

The Training of Trainers in cultural competence is normally offered as a three to four day workshop.

Goals of cultural competency trainings:

1. increase awareness of differences,
2. increase valuing of and respect for differences, and
3. develop skills for interacting with differences among people.

Cultural competence is a developmental process. Beyond awareness of their own subtle expectations or assumptions, there is a need for knowledge about the different cultural norms, lifestyle needs and personal preferences of individuals from different groups.

Participants will learn the five elements of cultural competency and their application through a variety of interactive methods. At the end of the workshop they will be able to identify the relevance of each element in their individual workplace. They will be more aware of how cultural misunderstandings contribute to the negative dynamics between provider and patient and between peers and team members. In becoming more aware they will be able to utilize the tools of cultural competency that will enable positive and constructive dynamics.

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Advanced Training Workshops

Module 1 - Culturally Competent Recruitment and Retention

The standard tools that were once utilized for recruitment and retention of an effective workforce now need to be renewed and revised to meet the needs of rapidly changing communities and workplaces. Cultural competence plays a critical role in successful recruitment and retention. This training will examine barriers and develop strategies and practical applications.

Learning Objectives:

• Acknowledge the importance and effectiveness of a multicultural workforce.
• Develop a clear understanding of the importance of an active Diversity Development Plan.
• Gain new insight and knowledge from an examination of best practices in the field.
• Develop working strategies for effective and culturally competent outreach into diverse minority communities.
• Develop an understanding of practical and culturally competent recruitment and retention strategies of a multicultural workforce.

Module 2 - Building Culturally Effective Teams

Background: Your workforce is in place, you project goals in view and your strategic plan in motion, now how will you build and sustain the momentum through high functioning teams? This training answers your questions and leaves you with excellent strategies for utilizing the diversity inherent in your workplace to build effective teams.

Learning Objectives:

• Value and utilize the strengths of team diversity while coping with change;
• Create a cooperative and safe environment where mentoring and validation are vital strategies for success;
• Achieve organizational goal congruency;
• Build successful working relationships with internal and external colleagues.

Module 3 - Effective Cross Cultural Communication

Background: There are numerous barriers to cross-cultural communications that must be overcome to ensure a successful project outcome. Creative solutions are required, involving a combination of proactive policies and actions. In this session three significant barriers and associated strategies will be discussed.

Learning Objectives:

• Participants will develop an understanding of the role culture plays in communication in the health care setting.
• Participants will increase understanding of high and low context communication patterns
• Participants will explore concepts and expectations of cross-cultural communication patterns, in relationship to the specific cultures represented in the patient and staff groups in their workplace.
• Participants will develop flexibility in communication with individuals with other styles

Module 4 - From Cultural Bump to Cultural Congruence: Effective Conflict Resolution

Background: Conflict is difficult to manage for most of us, and it becomes more so when employees and managers have different rules about how to handle conflict. Along with conflicts about schedules, work projects or assignments, differences in approach can spark dissent. Some employees prefer direct discussion of differences while others find this approach upsetting and disruptive to smooth work relationships. In addition, differences in attitudes toward job status may influence how people deal with conflict.

Learning Objectives:

• Discuss the imperatives for cultural competence in an evolving workplace
• Develop an understanding of the dynamics of difference using the “Power Model”©
• Develop successful strategies for communicating cross culturally with clients and peers.
• Identify strategies for developing organizational goal congruency using the CLAS Standards Renew and create a plan for developing a cooperative and safe workplace environment

Module 5 - Health Equity and Effective Cross Cultural Communication

Background: Research has shown that poor health communication can easily disrupt understanding between patient and health professionals. This is turn often reduces the public's trust in the health care system resulting in lower adherence to physician recommended treatment plan. The impact shows up in poor health outcomes and continuing health disparities.

Learning Objectives - Participants will be able to:

• Define organizational cultural competence and the imperatives for developing and sustaining a culturally congruent health care organization.
• Reach shared understanding of the impact of health disparities and the critical need for health equity.
• Increase the awareness of the norms, values and expectations of western bio medicine and their impact on health communication.
• Enhance awareness of how differences in the approach to health contribute to the dynamics between provider and patient.
• Learn practical applications of the five steps to cultural competency and the Culturally and Linguistically Appropriate Services (CLAS) standards to achieve the path to health equity.

Module 6 - Communicating effectively through an Interpreter: a training for Health and Social Service Providers

What Did She Just Say? Strategies for Working Effectively with Interpreters

Background: As the diversity of the populations we serve continues to grow, the importance of “culturally and linguistically appropriate” communication in health and social services is undeniable. Cultural misunderstandings and miscommunications contribute to negative dynamics between providers and patients/clients, threatening patient/client satisfaction, the effective delivery of services and the increase of health and social disparities. The effective utilization of interpreters is a viable strategy that enhances patient/client provider communication, improves service outcomes and meets the goals of the CLAS standards related to linguistic access.

Learning Objectives:

• Describe the intricacies of communication in a medical encounter.
• Describe the outcomes of insufficient communication between diverse patient and providers and the resultant legal ramifications.
• Discuss the goals of the Office of Civil Rights, Title VI mandate and CLAS recommendations.
• Outline strategies that result in culturally competent and linguistically appropriate communications through the effective use of interpreters.